MIR Belting’s Rapid Response: A Customer-Centric Triumph

MIR Belting demonstrated its commitment to customer satisfaction by swiftly resolving a major tire manufacturing company’s production line downtime. Steve Schatteman and the Customer Solutions team provided a quick quote, and within days, specialized belting was couriered and installed, leaving the customer operational. This success exemplifies MIR Belting’s customer-centric approach, showcasing the company’s commitment to delivering rapid, reliable solutions through its 24/7 on-site services.

MIR Belting’s Rapid Response: A Customer-Centric Triumph

St. Louis, MO – December 1, 2023

In a recent customer success story, MIR Belting showcased its unwavering commitment to customer satisfaction by swiftly resolving a critical situation for a major tire manufacturing company.

When the customer faced production line downtime, Steve Schatteman, Industrial Sales Representative, was contacted early in the morning. By noon, our Customer Solutions team provided a quote, working closely with our operations team in Kansas City, and the order was confirmed promptly.

The urgency of the situation prompted a rapid response. The specialized belting (22’4”x 118” with V Guide and Angle Step lap) was couriered from Kansas City to St. Louis on the same day. Nathan Beseau led the fabrication process in St. Louis on the following day.

On the next day, Nathan Beseau and David Strain efficiently installed the belting at the tire manufacturing facility in the north of Illinois, despite the three-hour drive. The quick turnaround left the customer operational and satisfied.

“We understand the critical nature of our customers’ operations and are committed to delivering solutions that match their urgency,” said Nathan Beseau, emphasizing MIR Belting’s dedication to customer needs.

This success story exemplifies MIR Belting’s customer-centric approach, as Nathan Beseau noted, “Our team is always ready to go the extra mile to keep our customers up and running.”

For those seeking rapid, reliable solutions, MIR Belting’s 24/7 on-site services, showcased in this success case, stand as a testament to the company’s commitment to customer satisfaction. Contact 877-MIR-BELT for prompt assistance today.

Chronic belt cutting causes costly replacements

These automotive hood lines had traditionally moved face-up parts from press to press with no issue. But newly introduced part lines created a chronic problem with the sharp edges of parts facing down and cutting belts, and the severe damage caused failure on the top covers of the standard Carbox roughtop belting. This resulted in the manufacturer incurring increased replacement costs and added downtime, as the frequent cutting problem only allowed the standard belting to last four to six weeks.

MIR’s solution and facility savings

Through multiple tests, MIR’s conveyor belting experts developed a new design to solve the problem of sharp part edges consistently cutting the belts. A newly designed belt UV 210 (Part #1943740), which uses proprietary material designed exclusively for MIR, provided a cost-effective solution that led to significant savings for both the facility and the manufacturer

After 18 months of testing, the plant saw four times greater belt lifespan with MIR’s belting solution compared to the original standard belt. The savings in the cost of the belt and the avoidance of frequent downtime resulted in total savings of approximately $68,000 over the 18-month period. Furthermore, the solution originally applied to a single parts line only, but when the plant added the MIR belting product to other similar manufacturing lines, they generated additional savings throughout the entire production facility.

Conveyor belting problems causing frequent replacements, mis-tracking or product damage are costly to your facility. Consider a belting audit with an experienced conveyor belting expert and stay ahead of conveyor belting issues. Sign up for the MIR Belting Audit™.

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